1. Have you experienced expectations vs reality while online shopping?^*

2. How often do you do online shopping?^*

3. Are you satisfied with the product quality you receive from online shopping?^*

4. How often do you recommend online shopping to other people?^*

5. I am confident in using the platforms available for online shopping without any external help.^*

6. I realized that online products might vary from the products delivered to me in some aspects.^*

7. I am comfortable providing my personal details and shopping patterns to the online shopping platforms.^*

8. Interaction with the delivery person affects your perception towards online shopping.^*

9. I only shop if and when a certain online platform provides me with the option to refund/replace/replace a product.^*

10. I find it very easy to initiate cancellation processes while shopping online.^*

11. I feel safe and efficient making online payments for shopping.^*

At what email address would you like to be contacted?^*