E-commerce Survey Form

1. Have you experienced expectations vs reality while online shopping?*

2. How often do you do online shopping?*

3. Are you satisfied with the product quality you receive from online shopping?*

4. How often do you recommend online shopping to other people?*

5. I am confident in using the platforms available for online shopping without any external help.*

6. I realized that online products might vary from the products delivered to me in some aspects.*

7. I am comfortable providing my personal details and shopping patterns to the online shopping platforms.*

8. Interaction with the delivery person affects your perception towards online shopping.*

9. I only shop if and when a certain online platform provides me with the option to refund/replace/replace a product.*

10. I find it very easy to initiate cancellation processes while shopping online.*

11. I feel safe and efficient making online payments for shopping.*

At what email address would you like to be contacted?*